Social Sentinel Blog

Social Media Threat Alert Provider Social Sentinel Wins 2016 Stevie Award for Excellent Client Support

Posted by Dr. Gary J. Margolis on Mar 18, 2016 5:46:46 PM

Congratulations to the Social Sentinel Client Success team for winning the Bronze Stevie Award for Customer Service Department of the Year!

Helping our customers leverage the impact of threat alerts is paramount to their ability to uncover threatening posts and save lives.

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From developing the world-class Sentinel Search Library to keeping clients abreast of best practices through vehicles like newsletters, whitepapers and webinars, our Client Success Team has worked diligently to make sure our clients have access to the highest quality safety intelligence from expert resources.

Every customer is assigned a dedicated Client Success Manager (CSM) for the entirety of their relationship with Social Sentinel. By building strong, personal relationships with our clients, our CSMs are able to guide customers through using our service from account set-up to ongoing support and beyond. As one customer commented:

“The Social Sentinel product has been wonderful for our university. But the customer service provided by the Social Sentinel team has been extraordinary. I am always impressed by the level of care and attention the Social Sentinel team gives every time we have an interaction. Truly great customer service.”

We are proud to accept the Stevie Award for Customer Service Department of the Year, and we are even more proud of the work our Client Success Team does every day to ensure our customers can execute their safety plans efficiently and effectively.

To learn more about the Stevie Awards for Sales & Customer Service and see the list of Stevie winners in all categories, please click here www.StevieAwards.com/sales.

Learn more about the Social Sentinel Client Success Team at https://www.socialsentinel.com/company/client-support or

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